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NEW QUESTION # 90
Before activating a custom copilot action, an AI Specialist would like is to understand multiple real-world user utterances to ensure the action being selected appropriately.
Which tool should the AI Specialist recommend?
Answer: C
Explanation:
To understand multiple real-world user utterances and ensure the correct action is selected before activating a custom copilot action, the recommended tool isCopilot Builder. This tool allows AI Specialists to design and test conversational actions in response to user inputs, helping ensure the copilot can accurately handle different user queries and phrases.Copilot Builderprovides the ability to test, refine, and improve actions based on real-world utterances.
* Option Cis correct asCopilot Builderis designed for configuring and testing conversational actions.
* Option A(Model Playground) is used for testing models, not user utterances.
* Option B(Einstein Copilot) refers to the conversational interface but isn't the right tool for designing and testing actions.
References:
* Salesforce Copilot Builder Overview:https://help.salesforce.com/s/articleView?id=sf.
einstein_copilot_builder.htm
NEW QUESTION # 91
Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS).
What should the team use to access externally-hosted models in the Salesforce Platform?
Answer: A
Explanation:
To access externally-hosted models, such as a large language model (LLM) hosted on AWS, the Model Builder in Salesforce is the appropriate tool. Model Builder allows teams to integrate and deploy external AI models into the Salesforce platform, making it possible to leverage models hosted outside of Salesforce infrastructure while still benefiting from the platform's native AI capabilities.
Option B, App Builder, is primarily used to build and configure applications in Salesforce, not to integrate AI models.
Option C, Copilot Builder, focuses on building assistant-like tools rather than integrating external AI models.
Model Builder enables seamless integration with external systems and models, allowing Salesforce users to use external LLMs for generating AI-driven insights and automation.
Salesforce AI Specialist Reference:
For more details, check the Model Builder guide here: https://help.salesforce.com/s/articleView?id=sf.model_builder_external_models.htm
NEW QUESTION # 92
An AI Specialist wants to ground a new prompt template with the User related list.
What should the AI Specialist consider?
Answer: C
Explanation:
An AI Specialist wants to ground a new prompt template with theUser related list. Grounding in prompt templates involves using data from related lists to provide context or additional information to the Large Language Model (LLM) when generating responses.
Key Consideration:
* Unsupported Related Lists in Prompt Templates:
* Limitation:TheUser related listisnot supportedin prompt templates for grounding purposes.
* Reason:Salesforce restricts certain objects and related lists from being used in prompt templates to maintain data security and integrity. The User object often contains sensitive information and is subject to strict access controls.
* Impact:Attempting to use the User related list in a prompt template will not work as expected because the system does not support it.
Why Options A and B are Incorrect:
* Option A (The User related list should have View All access):
* Incorrect:Even with View All access, the User related list is still not supported in prompt templates.
* Security Concerns:Granting View All access to the User object is a significant security risk and not a recommended practice.
* Option B (The User related list needs to be included on the record page):
* Incorrect:Including the User related list on the record page does not affect its availability in prompt templates.
* Irrelevance:The placement of the related list on the record page does not change the system's ability to access it in a prompt template.
References:
* Salesforce AI Specialist Documentation -Prompt Templates Limitations:
* Details the objects and related lists that are not supported in prompt templates.
* Salesforce Help -Data Access in Prompt Templates:
* Explains how data access and security considerations affect the use of objects in prompt templates.
* Salesforce Trailhead -Understanding Prompt Template Grounding:
* Provides insights into grounding prompt templates and the limitations involved.
Conclusion:
Since the User related list is not supported in prompt templates, the AI Specialist must consider alternative approaches. They might need to redesign the prompt template to use supported objects or related lists, or explore other methods to incorporate necessary user information while adhering to Salesforce's data access policies.
NEW QUESTION # 93
Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments.
Which Einstein Generative AI feature should an AI Specialist recommend for this request?
Answer: A
Explanation:
Einstein Call Summaries is the best option for this scenario because it leverages Salesforce's AI capabilities to automatically summarize key details of video or voice calls. It includes details like deal terms, customer sentiments, follow-up tasks, and other crucial information. This feature is designed to help sales teams focus on their strategies rather than taking extensive manual notes during conversations.
* Einstein Call Summaries:Automatically generates summaries for calls, identifying critical points such as next steps and follow-ups, enhancing efficiency and understanding of deal progression.
* Einstein Conversation Insights:While it provides insights into customer sentiment and engagement, it is more suited for analyzing patterns across conversations rather than summarizing specific call details.
* Einstein Video KPI:Focuses on analyzing key performance indicators within video calls but does not offer summarization features needed for deal terms or sentiment tracking.
This feature ensures actionable insights are delivered directly into the Salesforce CRM, allowing sales managers to gain a concise overview without manually reviewing long recordings.
NEW QUESTION # 94
Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.
Which business requirement would lead an AI Specialist to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?
Answer: C
Explanation:
Einstein Studio (Model Builder) allows organizations to connect and utilize external foundational models while fine-tuning them with company-specific data. This capability is particularly suited to businesses like Universal Containers (UC) that require customization of foundational models to better align with their unique data and use cases.
* Option A: Adjusting model temperature is a parameter-level setting for controlling randomness in AI- generated responses but does not necessitate connecting to an external foundational model.
* Option B: This is the correct answer because Einstein Studio supports fine-tuning external models with proprietary company data, enabling a tailored and more accurate AI solution for UC.
* Option C: Changing frequency penalties is another parameter-level adjustment and does not require external foundational models or Einstein Studio.
NEW QUESTION # 95
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